Snowboard Boots with Boa Secondary Reels

What went wrong

The notice saysThe secondary reel can become stuck in the open position, causing the fit at the forefoot of the boot or tongue to loosen and posing a fall hazard.

In ski and snowboard boots a fall hazard usually comes from hardware: a cuff pivot, buckle, power strap, walk-mode lever or the sole interface with the binding. When one of those lets go, the boot can release or lose support at speed. That is why these recalls tend to offer repairs or replacement parts through the shop that sold the boots, rather than a refund.

How to tell if your pair is affected

Product description in the noticeThis recall involves snowboard boots with the M3v2 secondary reel dials, which are used to adjust the fit at the forefoot and tongue of the boots. This recall involves all sizes and colors of the following snowboard boot brand models containing the M3v2 reel: • 32 (Binary) • Burton (Photon, Concord, Felix) • DC (Control) • DeeLuxe (Spark Summit, Vicious) • Flow (Helios Focus) • Head (Six Boa Focus) • K2 (Darko) • Ride (Fuze, Lasso, Triad, Hera, Norris) • Rome (Inferno, Memphis) • Salomon (Dialogue Focus) • Scarpa (EVO F1) If the M3v2 reel has an adhesive sticker dot on the front, then the recalled dial has already been replaced and nothing further needs to be done.

The notice gives no style numbers or barcodes, so you match on what it does give: the brand and style (Snowboard Boots with Boa Secondary Reels), the sale period (June 2015 to October 2015), the store (REI) and the “made in” label (China). If a detail does not line up, the recall contact below can confirm.

What the notice tells you to do

RemedyConsumers should immediately stop using the snowboard boots and contact the retailer where the boots were purchased or Boa for a free repair kit. Free replacement reels and a repair tool will be provided with instructions. A repair video is also available at https://vimeo.com/boa/M3v2fix.

Recall contact, as printed in the notice: Boa Technology, Inc., toll free at 1-844-203-1297, email at [email protected] or online at www.boatechnology.com and click on "2015/16 Snowboard + Ski Boot Secondary Reel Recall" for more information.

The recall is 10 years old, and the last pairs were sold about 11 years ago. The notice gives a phone number, an email address and a website for the firm; contact details that old may no longer work, while the CPSC notice stays online as the record of the recall.

How this recall compares

• With about 33,000 units, this is the 31st largest of the 95 footwear recalls in our archive that give a U.S. unit count. The median recall in the archive covers about 7,200 units, so this one is well above typical size.
• 26 other footwear recalls in the archive cite the same kind of hazard (falls), 9 of them in adult / unisex footwear. The earliest in this group dates from 1998.
• The notice puts the sales window at about 5 months (June 2015 to October 2015), against a median of 7 months across recalls that state one. The recall came 4 months after the last sale date.
• The notice gives a price of $100 to $750. For ski and snowboard boots in the archive the typical stated price is about $625, so this pair sat at the cheaper end of its group.
• The notice cites 2 reports before the recall. 36 of the 95 detailed notices in the archive cite no incidents at all.

Year, part, store and origin

• 2016 brought 4 footwear recalls in our archive, covering about 43,800 units in all. This was the 2nd of the year by date and the 1st largest by units.
• The notice names the shell or cuff as the part that fails. 9 other footwear recalls in the archive name the same part in their hazard statement; the most recent is Head Ski Boots (2026).
• Sold at REI. 5 other footwear recalls in the archive also list REI as a seller; the most recent is The North Face Women’s Shellista V Mid Waterproof Boots (2025).
• Made in China. 61 of the 91 notices in the archive that name a country list China (67%).
• 2 reports on about 33,000 units works out to roughly 6.1 reports per 100,000 units. The median across the 55 recalls that give both figures is 16, so this recall drew fewer reports per pair than most.
• At the stated price, the 33,000 units come to roughly $14 million of retail sales.

Comparisons use the 103 footwear recalls in our archive, read from the CPSC recall database on October 20, 2026. See data and methods.