Burton Snowboard boots

What went wrong

The notice saysThe boots can release from the binding unexpectedly, posing a fall hazard to the user.

In ski and snowboard boots a fall hazard usually comes from hardware: a cuff pivot, buckle, power strap, walk-mode lever or the sole interface with the binding. When one of those lets go, the boot can release or lose support at speed. That is why these recalls tend to offer repairs or replacement parts through the shop that sold the boots, rather than a refund.

How to tell if your pair is affected

Product description in the noticeThis recall involves Step On snowboard boots from the winter 2017-2019 seasons. The recalled boots were sold in a variety of colors. The model name is printed on the inside of the boot tongue. Season Model Name Color Winter 17-18 Sales Sample PHOTON STEP-ON BOOT BLACK Winter 17-18 Sales Sample PHOTON STEP-ON BOOT BLUE PRINT Winter 17-18 Sales Sample FELIX STEP-ON BOOT BLACK Winter 17-18 Sales Sample FELIX STEP-ON BOOT STATIC Winter 17-18 Sales Sample RULER STEP-ON BOOT BLACK Winter 17-18 Sales Sample RULER STEP-ON BOOT GREY TIE DYE Winter 17-18 Sales Sample RULER STEP-ON BOOT TAN Winter 17-18 Sales Sample LIMELIGHT STEP-ON BOOT BLACK Winter 17-18 Sales Sample LIMELIGHT STEP-ON BOOT BLACK/MULTI Winter 17-18 Sales Sample LIMELIGHT STEP-ON BOOT TAN Winter 17-18 Production PHOTON STEP ON BOOT BLACK Winter 17-18 Production PHOTON STEP ON BOOT BLUE PRINT Winter 17-18 Production FELIX STEP ON BOOT BLACK Winter 17-18 Production FELIX STEP ON BOOT STATIC Winter 17-18 Production RULER STEP ON BOOT BLACK Winter 17-18 Production RULER STEP ON BOOT GREY TIE DYE Winter 17-18 Production LIMELIGHT STEP ON BOOT BLACK Winter 17-18 Production LIMELIGHT STEP ON BOOT BLACK/MULTI Winter 18-19 Sales Sample PHOTON STEP ON BOOT CLOVER Winter 18-19 Sales Sample PHOTON STEP ON BOOT BLACK Winter 18-19 Sales Sample FELIX STEP ON BOOT BLACK Winter 18-19 Sales Sample RULER STEP ON BOOT BLACK Winter 18-19 Sales Sample RULER STEP ON BOOT BLACK/CAMO Winter 18-19 Sales Sample LIMELIGHT STEP ON BOOT BLACK Winter 18-19 Sales Sample LIMELIGHT STEP ON BOOT MIDNITE BLOOM Winter 18-19 Sales Sample ION STEP ON BOOT BLACK Winter 18-19 Sales Sample ZIPLINE STEP ON BOOT BLACK Winter 18-19 Sales Sample PHOTON STEP ON - ASIAN FIT BOOT CLOVER Winter 18-19 Sales Sample PHOTON STEP ON - ASIAN FIT BOOT BLACK

The notice gives no style numbers or barcodes, so you match on what it does give: the brand and style (Snowboard boots), the sale period (November 2016 to December 2017), where it was sold (see “Sold at” above) and the “made in” label (China). If a detail does not line up, the recall contact below can confirm.

What the notice tells you to do

RemedyConsumers should immediately stop using the recalled snowboard boots and contact Burton to receive a free new heel cleat. Burton is contacting all known purchasers directly.

Recall contact, as printed in the notice: Burton at 800-881-3138 from 8 a.m. to 6 p.m. ET Monday through Friday, email at [email protected] or online at www.burton.com and click on “Step On Heel Cleat Update” for more information.

The recall is 8 years old, and the last pairs were sold about 8 years ago. The notice gives a phone number, an email address and a website for the firm; contact details that old may no longer work, while the CPSC notice stays online as the record of the recall.

How this recall compares

• With about 4,800 units, this is the 60th largest of the 95 footwear recalls in our archive that give a U.S. unit count. The median recall in the archive covers about 7,200 units, so this one is below typical size.
• 26 other footwear recalls in the archive cite the same kind of hazard (falls), 9 of them in adult / unisex footwear. The earliest in this group dates from 1998.
• The notice puts the sales window at about 14 months (November 2016 to December 2017), against a median of 7 months across recalls that state one. The recall came 7 months after the last sale date.
• The notice gives a price of $300 to $400. For ski and snowboard boots in the archive the typical stated price is about $625, so this pair sat at the cheaper end of its group.
• The notice cites 7 reports before the recall. 36 of the 95 detailed notices in the archive cite no incidents at all.

Year, part, store and origin

• It is the only footwear recall from 2018 in our archive.
• The notice names the shell or cuff as the part that fails. 9 other footwear recalls in the archive name the same part in their hazard statement; the most recent is Head Ski Boots (2026).
• Made in China. 61 of the 91 notices in the archive that name a country list China (67%).
• 7 reports on about 4,800 units works out to roughly 146 reports per 100,000 units. The median across the 55 recalls that give both figures is 16, so this recall drew more reports per pair than most.
• At the stated price, the 4,800 units come to roughly $1.7 million of retail sales.

Comparisons use the 103 footwear recalls in our archive, read from the CPSC recall database on October 20, 2026. See data and methods.