JP Boden Kensington Court Women’s Shoes

What went wrong

The notice saysThe heel on the shoe can loosen with wear and become unstable, posing a fall hazard.

A detaching or breaking heel shifts your weight suddenly to one side, which is how ankle rolls and falls happen. Heel failures on dress shoes are usually traced to how the heel block is attached to the sole: the nails, screws or adhesive that hold it. You generally cannot judge that from the outside, so the style and color details in the notice matter more than how the heel feels.

How to tell if your pair is affected

Product description in the noticeThe Kensington Court 3 1/2 inch high heel patent leather shoes were sold in four colors including dark blue with beige trim, cream with tan trim, red with gray trim and turquoise blue with beige trim. The plain toe pump women’s shoes were sold in sizes 5-1/2 to 10-1/2. The Boden logo is printed on a label on the inside sole of the shoe.

The notice gives no style numbers or barcodes, so you match on what it does give: the brand and style (Kensington Court Women’s Shoes), the sizes (sizes 5-1/2 to 10-1/2), the sale period (January 2013 to June 2013), where it was sold (see “Sold at” above) and the “made in” label (Spain). If a detail does not line up, the recall contact below can confirm.

What the notice tells you to do

RemedyConsumers should stop wearing the shoes and contact JP Boden to receive a postage paid label to return the shoes and receive a full refund.

Recall contact, as printed in the notice: JP Boden toll-free at (866) 206-9508 from 8 a.m. to 11 p.m. ET Monday through Friday or online at www.bodenusa.com and click on Product Recalls for more information.

The recall is 13 years old, and the last pairs were sold about 13 years ago. The notice gives a phone number and a website for the firm; contact details that old may no longer work, while the CPSC notice stays online as the record of the recall.

How this recall compares

• With about 190 units, this is the 94th largest of the 95 footwear recalls in our archive that give a U.S. unit count. The median recall in the archive covers about 7,200 units, so this one is well below typical size.
• 26 other footwear recalls in the archive cite the same kind of hazard (falls), 9 of them in women’s footwear. The earliest in this group dates from 1998.
• The notice puts the sales window at about 6 months (January 2013 to June 2013), against a median of 7 months across recalls that state one. The recall came 1 month after the last sale date.
• The notice gives a price of $170. For heels and dress shoes in the archive the typical stated price is about $79, so this pair sat at the pricier end of its group.
• No incidents were reported before this recall. That is true of 36 of the 95 detailed notices in the archive: firms often recall after their own testing or a supplier finding, not after injuries.

Year, part, store and origin

• 2013 brought 8 footwear recalls in our archive, covering about 138,390 units in all. This was the 5th of the year by date and the 8th largest by units.
• The notice names the heel as the part that fails. 8 other footwear recalls in the archive name the same part in their hazard statement; the most recent is Women’s High Heeled Sandals (2023).
• Made in Spain. 2 of the 91 notices in the archive that name a country list Spain (2%).
• At the stated price, the 190 units come to roughly $32,000 of retail sales.

Against the other JP Boden recall

JP Boden also recalled Boys' and girls' sandals on August 15, 2013. This recall came in the same month. It was the smaller of the two, 190 units against 900. Both are falls recalls, but here the heel fails, there the sole. These sold for more, $170 against $44 to $48.

Comparisons use the 103 footwear recalls in our archive, read from the CPSC recall database on October 20, 2026. See data and methods.