Impo International Women’s high-heel shoes

What went wrong

The notice saysThe heels on the shoes can become unstable, posing a fall hazard.

A detaching or breaking heel shifts your weight suddenly to one side, which is how ankle rolls and falls happen. Heel failures on dress shoes are usually traced to how the heel block is attached to the sole: the nails, screws or adhesive that hold it. You generally cannot judge that from the outside, so the style and color details in the notice matter more than how the heel feels.

How to tell if your pair is affected

Product description in the noticeThis recall involves Versailles model (570053826) and Lourdes model (570053756) women’s high-heeled shoes. The shoes have four-inch heels. The Versailles is cream, black and brown-colored faux snakeskin. The Lourdes is black-colored faux snakeskin with a white t-strap and trim. The model name is stamped inside the shoes and on the shoe box. The model number is printed on the shoe box.

The notice gives no style numbers or barcodes, so you match on what it does give: the brand and style (Women’s high-heel shoes), the sale period (August 2012 to October 2012), where it was sold (see “Sold at” above) and the “made in” label (China). If a detail does not line up, the recall contact below can confirm.

What the notice tells you to do

RemedyConsumers should immediately stop wearing the recalled shoes and return them to a White House | Black Market store to receive a merchandise card for the full purchase price of the shoes, or contact White House | Black Market to receive instructions for returning the shoes by mail.

Recall contact, as printed in the notice: White House | Black Market, toll-free at (877) 948-2525 anytime, email [email protected] or online at www.whitehouseblackmarket.com and click on the Recall tab at the bottom of the page.

The recall is 13 years old, and the last pairs were sold about 14 years ago. The notice gives a phone number, an email address and a website for the firm; contact details that old may no longer work, while the CPSC notice stays online as the record of the recall.

How this recall compares

• With about 13,500 units, this is the 39th largest of the 95 footwear recalls in our archive that give a U.S. unit count. The median recall in the archive covers about 7,200 units, so this one is above typical size.
• 26 other footwear recalls in the archive cite the same kind of hazard (falls), 9 of them in women’s footwear. The earliest in this group dates from 1998.
• The notice puts the sales window at about 3 months (August 2012 to October 2012), against a median of 7 months across recalls that state one. The recall came 5 months after the last sale date.
• The notice gives a price of $120. For heels and dress shoes in the archive the typical stated price is about $79, so this pair sat at the pricier end of its group.
• No incidents were reported before this recall. That is true of 36 of the 95 detailed notices in the archive: firms often recall after their own testing or a supplier finding, not after injuries.

Year, part, store and origin

• 2013 brought 8 footwear recalls in our archive, covering about 138,390 units in all. This was the 1st of the year by date and the 2nd largest by units.
• The notice names the heel as the part that fails. 8 other footwear recalls in the archive name the same part in their hazard statement; the most recent is Women’s High Heeled Sandals (2023).
• Made in China. 61 of the 91 notices in the archive that name a country list China (67%).
• At the stated price, the 13,500 units come to roughly $1.6 million of retail sales.

Comparisons use the 103 footwear recalls in our archive, read from the CPSC recall database on October 20, 2026. See data and methods.